What is the operation process for returns and exchanges from overseas warehouses in the UK?With the development of cross-border e-commerce, British overseas warehouses have become the choice of many merchants. Due to various reasons, returns may occasionally occur or labels need to be replaced. What are the charges and operating procedures for returns and exchanges from overseas warehouses in the UK?
Generally include warehousing fees, labeling fees, packaging fees, transportation fees, and warehouse rental fees.
1. The warehousing fee is the fee for merchants to return goods to the UK warehouse. It can be divided into two types: bulk goods warehousing and pallet warehousing. Bulk goods are put into storage by boxes. The fees are different for goods below 15kg and above 15kg.
The pallet is managed by the merchant, and the entire pallet is returned to the overseas warehouse in the UK. The overseas warehouse charges based on the entire pallet entering the warehouse. However, overseas warehouses generally provide preferential policies to merchants, such as reducing storage costs.
2. Labeling fees include operating costs for overseas warehouses to affix product labels, outer box labels, overload labels, pallet labels, etc. These will be charged on a per-item basis.
3. The transportation fee is the cost of shipping from overseas warehouses through local logistics in the UK. Generally speaking, bulk cargo is delivered by DPD in the UK. If the merchant wants pallets, they will incur additional shipping charges. Pallets need to be delivered by truck.
Generally speaking, large quantities of goods are more suitable. If the merchant uses Amazon's freight logistics to pick up the goods, there will be no transportation fee, but the UK overseas warehouse will charge an outbound fee.
4. Warehousing fees were originally the storage cost of transporting goods to overseas warehouses in the UK. Generally, the first month is free, and billing starts on the 31st day. Please discuss specific needs with the warehouse. According to the material accumulation of the product, the cost is automatically updated every day.
If the merchant does not push clear operation instructions and refuses to contact the British overseas warehouse merchant manager, the overseas warehouse will be regarded as actively abandoning the goods; the overseas warehouse has the right to dispose of these items and require related fees. If it has been stored, the inventory disposal freezing fee will be converted in the same proportion as the forecast cargo information, and can be deducted from the later operating expenses.
Some merchants may not need to change the standards, but only need to repackage, and then the British overseas warehouse will incur inventory costs. The British overseas warehouse can also provide operations such as checking the integrity of the goods, packaging, appearance, changing packaging, functional testing, photos, product destruction, etc. These will incur additional costs, which mainly depend on whether the merchant needs it and must be communicated in advance.
1. Provide the warehouse address, and the merchant deletes the order information on Amazon, eBay, Wish and other overseas e-commerce platforms;
2. When all packages show that they are sent to the UK warehouse, the business staff will ask the merchant for the product label and then submit it to the warehouse;
3. Inventory products in the warehouse, operate labeling, packing, and provide packing lists;
4. The business staff asks the merchant for the outer box label;
5. The warehouse receives the outer box label, labels it, sends it out, and provides the express waybill number.