What about returns and exchanges from overseas warehouses?
The basic business of overseas warehouses is returns and label exchanges, transfer and shipment, and dropshipping. These are also the three areas that general overseas warehouses do. The most common business for overseas warehouses is to return goods and exchange labels. So under what circumstances do sellers usually need to return goods and exchange labels? What is the procedure for returning goods from overseas warehouses and exchanging labels?
1. Not suitable for sale
After Amazon receives the FBA you sent, he will check all the products. If a product's label is damaged and the information cannot be scanned, it cannot be sold. If the packaging of the product is damaged or the product in the packaging is damaged, this cannot be used for sale.
2. Amazon is damaged.
One situation is that Amazon is damaged in the process of receiving FBA goods to the warehouse; the second situation is that FBA issues the order and Amazon delivers it by itself. As a result, the product received by the buyer is obviously damaged in the packaging or product appearance. The buyer should contact Returned after Amazon. This is damage caused by Amazon's own shipping, and in both cases, Amazon will compensate you.
3. Customer damage.
The buyer received the item and returned it not because of product performance reasons, but because the item was damaged during the return process.
4. Problems with the product itself.
FBA products are sent out and the buyer receives the goods. If the buyer is not satisfied due to the performance and use of the product, he will return the goods after contacting Amazon.
5. Goods with wrong FNSKU labels in domestic or overseas warehouses enter the FBA warehouse and are mixed with products already in the FBA warehouse. They can only be removed and sent to overseas warehouses for sorting and relabeling.
1. First, the seller informs the overseas warehouse of the details of the return: total number of pieces, SKU type, single product size, single product weight, etc.
2. The overseas warehouse salesperson provides the overseas warehouse return address based on the return details provided by the customer, so that the seller can fill in the return overseas warehouse address in the Amazon backend and remove the order.
3. The seller's background operation removes the order, exits the FBA inventory products to the overseas warehouse, and notifies the overseas warehouse.
4. Register the return information in the overseas warehouse so that the goods can arrive at the overseas warehouse and sign for the goods received according to the registration status.
5. After the seller starts the FBA operation and takes effect, export the tracking number (logistics/express delivery number) to the overseas warehouse
6. The overseas warehouse will check the warehouse arrival data and receipt information based on the tracking number provided by the seller.
7. The overseas warehouse notifies the seller of the arrival of the product, and the seller gives instructions for rebranding based on the information provided by the overseas warehouse.
8. The overseas warehouse will change the label according to the customer's operation instructions. After the label change, the packaging will be completed and the packaging data will be provided to the customer.
9. Based on the packing data provided by the overseas warehouse, the customer fills in the shipping plan and sends it back to FBA in the background.
10. Overseas warehouses complete outbound delivery/delivery/Amazon pickup according to customer delivery plans